Privacy Policy
1. Overview
This Privacy Policy explains how Acova Pty Ltd (“Acova”, “we”, “our”, or “us”) manages personal information collected through our website at acova.ai and any related online forms or communications.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
We may collect the following types of personal information when you interact with our website or contact us:
- Your name and contact details (such as email address or phone number)
- Company or organisation name
- Any information you choose to include when submitting a form or enquiry
- Technical information such as IP address, browser type, and usage data collected automatically through standard analytics tools
3. How we collect information
We collect personal information directly from you when you:
- Complete a contact form or enquiry form on our website
- Communicate with us by email or phone
- Interact with our website or digital services (through cookies or analytics tools such as Google Analytics)
4. Purpose of collection
We collect and use your personal information to:
- Respond to enquiries and provide customer support
- Improve our website, communications, and services
- Conduct research and analysis related to the use of our site and technology
- Comply with our legal obligations
5. Disclosure of personal information
We may share personal information with:
- Our joint venture partners (CBH Group and Deimos Laboratory) where relevant to business operations
- Service providers who assist us with hosting, analytics, communication, or IT support
- Government agencies or regulators where required by law
We do not sell, rent, or trade personal information to third parties.
6. Data storage and security
Personal information is stored in secure systems managed by Acova and its trusted service providers. We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
7. Overseas disclosure
Some service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles.
8. Access and correction
You may request access to, or correction of, your personal information at any time by contacting us using the details below. We may need to verify your identity before responding to your request.
9. Cookies and analytics
Our website uses cookies and analytics tools to improve user experience and understand how visitors interact with our site. You can adjust your browser settings to refuse cookies, though some features may not function as intended.
10. Links to other websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites.
11. Contact us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Acova Pty Ltd
Email: support@acova.ai
Website: www.acova.ai
12. Updates to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.